AI Revolutionises Malaysia’s Public Sector: Boosting Efficiency and Services
The integration of Artificial Intelligence is rapidly transforming the Malaysian public sector, offering unprecedented opportunities for efficiency, innovation, and improved citizen services. Prime Minister YAB Dato’ Seri Anwar Ibrahim emphasised the importance of embracing Artificial Intelligence, stating, “If we are too late, we will be left behind.” The government has been actively working to enhance AI infrastructure and literacy while also leading by example through various AI initiatives.
Transformative Use Cases
One notable success story is the Accountant General’s Department. Specifically, they achieved a 99% accuracy rate in automated document processing by leveraging Azure AI Document Intelligence. As a result, this led to significant operational improvements while also reducing processing errors.
MYStartup, a platform powered by Cradle in collaboration with Agmo Studio, is leveraging Artificial Intelligence to serve as a “Single Window” for Malaysia’s startup ecosystem. The intelligent chatbot empowers startups to discover resources, funding, and assistance more efficiently.
Benefits for Citizens
The public sector’s adoption of Artificial Intelligence is directly benefiting citizens. By automating repetitive tasks, Artificial Intelligence frees up public officers to focus on more complex and value-adding activities. This has led to improved service delivery, faster response times, and a wider range of services.
A study commissioned by Microsoft estimates that Malaysia could potentially unlock USD113.4 billion of productive capacity through widespread adoption of generative AI. PR1MA, a housing agency, experienced a 30% reduction in time spent on administrative tasks after implementing Copilot for Microsoft 365.
Responsible AI Deployment
While Artificial Intelligence offers immense potential, it’s crucial to deploy it responsibly. Governments must carefully consider ethical implications and ensure Artificial Intelligence is used in a trustworthy manner. Microsoft’s AI responsibility principles align with Malaysia’s National AI Roadmap and National Guidelines on AI Governance and Ethics.
Collaboration between the public and private sectors is essential for advancing responsible Artificial Intelligence. Initiatives like regulatory sandboxes provide platforms for testing Artificial Intelligence solutions in a controlled environment before broader deployment.
AI is revolutionising the Malaysian public sector, driving efficiency, innovation, and improved citizen services. By embracing Artificial Intelligence responsibly, Malaysia can unlock its full potential and position itself as a leader in the digital age.
