Lazada has implemented new return and refund policies designed to make your shopping experience smoother and less stressful.
Extended Return Windows Give You More Time to Decide\
The key benefit is a significantly extended return window. For all purchases made through LazMall and Choice stores, you’ll now have a full 30 days to decide if an item works for you. This gives you ample time to try on clothes, test gadgets, or ensure everything meets your expectations. If you shop from other sellers on the platform, the standard 7-day return window remains in place.
Wider “Change of Mind” Policy Offers More Flexibility
Lazada has also expanded its “Change of Mind” policy. This policy allows you to return certain items simply because you don’t like them, even if there’s nothing wrong with the product itself. The good news is that the wider range of products now covered under this policy means you have more flexibility in your online shopping decisions.
Faster Refunds Get Your Money Back Quickly
On top of these improvements, Lazada has streamlined its return process to get your refunds back to you faster. In some cases, you might even receive your refund as soon as you initiate the return request! This eliminates the waiting period and ensures you get your money back quickly.
Important Reminders for a Smooth Return Process
It’s important to remember that not all items are eligible for return. Only defective, damaged, incorrect, or falsely advertised products qualify. Additionally, to ensure a smooth return process, make sure you return the items in their original condition and packaging with all tags intact. The items should also be unworn, unwashed, and unaltered. Lazada offers convenient drop-off and pick-up options for returning items, making the entire process hassle-free.
Lazada vs. Shopee: Similar Policies with a Key Difference
These new Lazada policies are quite similar to those offered by its main competitor, Shopee. However, Lazada stands out by providing a longer return window (30 days vs. Shopee’s 15 days) for purchases from LazMall and Choice stores. With this revamp, Lazada is clearly prioritising a more relaxed and customer-centric shopping experience. So, the next time you shop online in Malaysia, keep Lazada’s new return and refund policies in mind for a stress-free shopping adventure!
For more news like this, stay tuned to us at Adam Lobo TV.
